Australian Solar installer

10 Crucial Tips To Choosing An Australian Solar Panel Installer

Home solar is now slowly becoming the norm, with many Australian families and businesses deciding to make the switch. However, it is vital for those deciding to make this switch to choose the right solar panels and solar panel installer who can offer the best after-sales support and maintenance. We have put together a list of 10 crucial tips for homeowners and businesses looking for guidance in choosing a solar panel installer to help you out:

1. Selecting the best solar panel for the job

When it comes to deciding the best solar panels for your home or business, the choice is definitely not easy. There is such a range of options on the market, each with its own advantages and disadvantages. However, it is vital to choose solar panels that are best suited to the Australian climate. 

With this in mind, it is crucial to ensure the installer you are using knows the area well. Therefore, they can recommend the best panel for your needs and your environment. Here at All Green Environmental Solutions, we offer only the highest quality panels for the Australian climate.

Here at All Green Environmental Solutions, we offer only the highest quality panels for the Australian climate.

The panels we use include: 

  • Jinko Solar Panels – 
    • This company is a global leader in the solar panel industry. 
    •  They distribute their solar products, solutions and services to a diversified international commercial and residential community.
    • Historically voted the best value for money (based on price and quality) by CSIRO and Choice Magazine. 
    • The brand has a buy with confidence reputation and the lowest fail rate out of all panels. 
    • When making price comparisons, most people compare with Jinko panels as they are the most offered panel. 
  • TINDO Solar Panels – 
    • Tindo panels are manufactured and designed in Australia for Australian conditions.
    • The Tindo Karra photovoltaic module is also covered by a 25-year performance guarantee for added peace of mind.
    • Development and testing of the panels have been done for some time with help from The Australian National University.
  • LG Solar Panels
    • While presenting at the high end of the market at a premium price, unless you have limited roof space, the added cost is often replaced with the batteries. Although, if you had to argue a point, they are definitely a better panel.
    • LG solar panels have been awarded the winner of the Most Trusted Brand 2020 by Readers Digest, voted by a survey of over 3,000 Australian customers.
    • They offer high quality and long-lasting solar panels with a 25-year product warranty. 

2. Choosing the best solar panel warranty

When it comes to solar warranties, it can get pretty confusing! People are often sold into the cheapest panels without looking at all the warranties and what they entail. 

It is essential to know that if your installer goes bust, the warranty is the manufacturer’s responsibility, so you can still get them replaced if within the proper window. However, before installing the panels, ensure that the company has an Australian Office and an Australian contact number to ensure that your warranties are backed by an Australian Entity. This will protect you from those cheap deals that state that to claim the manufacturer’s warranty, the owner must post the panels back to China at the customer’s cost to get them tested! 

It is also vital to understand that solar panels come with four separate warranties, each covering different issues. Many people get into the trap of thinking that the 25-year “performance warranty” will cover them for everything. However, the manufacturer can easily wriggle themselves out of this by claiming that any defect in the panels falls under the ‘panel warranty’, which is sometimes only 5 years!

What to look for from a solar panel installer: 

  1. A 10-year warranty for your inverter
  2. A 10-year warranty for your solar panels
  3. A 5-year warranty for the workmanship
  4. A 25-year warranty for performance

3. Ensure your solar panel installer has the appropriate licencing and insurance

Only the holder of a building or electrical contractors licence can contract in NSW to install solar panels on the roof of a residential property or premises. 

Before commencing any installation work, you must be provided with:

  • A written contract
  • A copy of the Fair Trading publication Consumer building guide if the work is worth more than $5,000.
  • A certificate of cover under the Home Building Compensation Scheme when the contract price is over $20,000 including GST or, if the contract price is unknown, the reasonable market cost of the labour and materials involved is over $20,000.

For more information around this, visit the home building contracts page.

The Home Building Act 1989 states that the maximum amount of deposit you can be asked to pay is 10% of the contract price.

All residential building work must be done with due care and skill and comply with the relevant legislation, codes and standards. 

The statutory warranty provisions of the Home Building Act 1989 apply to the installation of solar panels and are in effect for six years for major defects and two years for any other defect, starting from the date the work was completed. 

The installer must be accredited by the Clean Energy Council of Australia for you to get the solar panel installation rebates. 

Your household must have an advanced “Smart” Type 4 or Type 4A electrical meter before the solar installation. So, if your existing meter does not meet those standards, it will need to be replaced. Your solar installer should liaise with you to ensure that the electrical retailer has been informed of the proposed solar installation works and the need for the meter replacement to be undertaken. 

4. Check out their financing packages

Making the switch to solar is a big decision, and although it will save you massively in the long run, it can be a hefty investment. Therefore, a company offering finance packages is vital for many.

5. How much experience do they have?

When choosing solar panel installers, it is vital to get a company with plenty of experience in the field. A company that has only been running for a few years may seem superior at the time. However, they may not have the range of experiences that a long-standing company will have.

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6. Check out their online reviews

When looking for a new restaurant, do you check its Google reviews? What about when looking for a new personal trainer or washing machine? I’m guessing that at some stage, you would look at reviews for your significant investments. Well, this should also include your solar panel installers! Look for a company with at least a 4-star Google rating and 30 good quality reviews. This way, you know that it’s not just their mates writing reviews for them! 

You can check out some of our reviews here. 

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7. Get expert advice! Don’t get sold what you don’t need

There are some seriously dodgy salespeople out there! You can easily get sucked into getting a system that you won’t need. We get so many people coming to us after receiving massive quotes and wonder why ours is cheaper or different. 

The answer?
We are experts in our field so we have a good idea of what you will and won’t need. 

An excellent example of this is a recent quote that we did:

The client is currently building a childcare centre and was getting solar quotes for the building. We were their second quote, and when we gave them a quote for a 60kw system, they asked us why it was so small when the other company had quoted them for a 100kw system. We know they didn’t need a system that big for the extra cost. And, if it turns out we are wrong, then they can install more panels. We don’t want you wasting your money on a system that you don’t need.

To get a quote from us visit here. 

8. Look for companies that use employees not contractors

When a company delegates work out to contractors, it becomes increasingly difficult to communicate and know who to talk to. You won’t necessarily know who you are supporting and if they are as experienced as the original company. Therefore, when looking for solar panel installers, it is vital to ensure they use just employees and NOT contractors. 

9. Keep a lookout for local companies to help support your community

There is a deception that choosing local means choosing more expensive, but this is simply not true! Supporting local businesses is so important to your community. Using a 100% Australian-owned and run business, you know that you are supporting Australian families and your local economy. 

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10. How much
after-sales service do they offer?

What will happen if you get your solar system installed, and then a few weeks later, you find out that you don’t know how to read your meter? Or something keeps beeping, and you have no idea what it is trying to tell you? Who do you contact? The installers or the product developers? 

This confusion gets so many people, and therefore, reliable after-sales service is vital! There should be no confusion on who to contact when there are problems. 

At All Green, our after-sales and maintenance service is well regarded by our existing solar customer base. It is frequently mentioned in our reviews and testimonials. Our clients know that we offer the best solar service warranties around and have no hidden charges

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Google Reviews

  • 5 star review  All Green were quick and efficient at installing my panels. I've just received my first power bill since the installation and I am very happy with the result. Recommend.

    thumb Harley Jackson

    5 star review  A good price & advice on what components to buy. Installed on the day scheduled, and installer were professional. I'd recommend

    thumb Stuart Frith
  • 5 star review  Competitive pricing. Installation crew on time, polite, efficient and answered all my questions. Really appreciated the call a half hour before arrival letting me know they were on their way. Recommended Enphase micro-inverter system is great. Monitoring software is fantastic. Could not have asked for a better experience.

    thumb Ken Hogan

    5 star review  Great advice and service and I don't regret selecting them. They are not a pushy solar marketing outfit. I have recommended them to friends who are looking for solar. They were very patient and helpful while I watched shading issues during different times of the day in the weeks before I made a decision. My observations just confirmed what they had proposed. I was very happy with the installation process. What they said I could expect to be generated on my site and position is on target with what is actually happening.

    thumb Rodney Brady
  • 5 star review  All Green Environmental Solutions are helpful and very knowledgeable and assisted us in developing a solution that met our needs.

    thumb James Bawtree

    5 star review  Fantastic team to deal with. Within an hour of the install (which only took half a day) we were making more energy then we were using, and that was on a cloudy day! Highly recommend.

    thumb Lhami Organic Skincare
  • 5 star review  I recommend All Green Environmental Solutions to all my friends as they are thoroughly professional, offering a great solution at a very fair price and all delivered efficiently with a first class installation team.

    thumb Sean Gough

    5 star review  Excellent experience with All Green getting our solar panels fitted. Joel and the boys arrived on time and had the job finished in about 4 hours. The solar panels have been producing heaps of power since installation and we have not used any electricity in that time.

    thumb Jeff Macpherson
  • 5 star review  Great service end to end - bloke came out in person to discuss options (all others were phone or didn’t show), clear quotes, very professional and friendly team of installers on the day. Couldn’t recommend these guys more, 5*

    thumb Chris Dolman

    5 star review  Excellent work. Brilliant Communication. Everything is done with peace of mind.

    thumb Central Coast Korean Tennins Club CCKTC
  • 5 star review  Fantastic friendly service, very professional installers. Pricing was really good and they explained everything in simple terms that I could understand. I would have no hesitation recommending them. Even though they were from the central coast they were happy to come to Sydney and were always on time. It’s awesome dealing with companies like this. Thanks all green

    thumb Simeon McGovern

    5 star review  May I thank the installer Dave who came around today to troubleshoot and fix my network connectivity with the Enphase envoy. He went to great trouble to hook it up via ethernet so it’s much more reliable and I’m thrilled about that. This is the sort of excellent post-install service you want but don't always get. Recommend.

    thumb Grant Ayre
  • 5 star review  Ive had this system for a few years now and it has performed well. Any minor issues are quickly resolved by contacting All Green and i have found the customer service and backup exceptional. Highly recommend.

    thumb Rick C

    5 star review  I don't normally write reviews but decided to do it for All Green as I had a great experience and smooth transaction with them. Joe on the sales end was really great with understanding the needs and providing analysis for couple of different scenarios. He didn't try to push me to sell the biggest system and provided the optimum one that'd suite my need. It took a while to get it installed, but Wayne and the crew was great on the day. They had all the equipment and didn't even have to come inside the house. They did all the work from outside which was great as I was working from home that day. The job was neat and I didn't have to a tidy up after they've left. Emma and Kylie in the office were great to deal with as well. The system is working like a charm and automatically shut down safely when there was planned maintenance in the electricity network. Thanks guys, couldn't have been a smoother transaction. I'll be recommending you to everyone who's considering solar

    thumb Siva Hesavan
  • 5 star review  From the very start, Joe was competitive, and engaging with the quote.Joe provided a lot of background links to help in the education process, and help determine the right system for our house based on our budget. Then when it came to the install, Bryce and his team were here promptly. They were very engaging, and extremely efficient - done in 4hrs. Enjoying monitoring production and consumption, and looking forward to low energy bills and doing our little part for the environment. Thanks to All Green Environmental Solutions.

    thumb Agashan Dias

    5 star review  Excellent long established family company with extensive experience in all things Solar. I researched a number of companies and All Green were by far the best value with the highest quality components. Highly recommended!

    thumb Wayne Earnshaw
  • 5 star review  A highly professional experience from start to finish. The sales team provided all the information we needed in an easy to understand format with very competitive pricing. Once we decided to go ahead with the purchase things moved along quickly and within a short time the installation crew arrived. The crew were very helpful and friendly, explaining all the steps and downtime was kept to a very minimum amount of time. No more than 15 minutes or so. The monitoring software was installed and explained in detail and the empty boxes, etc was cleaned away. A reassuring aspect of the monitoring software is that in the event of a problem All Green will contact me to let me know what will be done and when, not the other way around as is usually the case. Top marks on all aspects of the deal from start to finish. Well done. I would recommend All Green in an instant.

    thumb Michael Luff

    5 star review  We engaged All Green to install solar panels and a Tesla Powerwall 2 at our house. They did a timely, efficient job, and we are very pleased. They went through the system with me, including demonstration of "grid down" performance. They provided clear answers to my questions. They also left the place clean and tidy. An excellent job all round.

    thumb tom king
  • 5 star review  Very pleased with the solution that All Green Environmental came up with. It wasn't the easiest installation with a very steep roof but the installation team did very well and the system was up and running the same day. Very efficient, no mess and I now have 'free' power. Would definitely recommend them.

    thumb Roger Attwood

    5 star review  I had the team from All Green install a 6kw Enphase solar system on my home. The team were very professional and even more knowledgeable of the products they were installing. Thank you very much All Green.

    thumb Matt